General terms and conditions
This document will not be filed, it will be concluded only in electronic form, it is not considered a written contract, it is written in Hungarian, and it does not refer to a code of conduct. If you have any questions about the operation of the webshop, the ordering and delivery process, we are available at the contact details provided.
The scope of this Agreement covers legal relationships on the Service Provider’s website (https://www. deepbiot.com/) and its subdomains. Jelen Ászf is continuously available from the following website: https://www. deepbiot.com/
- PROVIDER DATA:
Name of the service provider: Deep Biotech Solutions Limited Liability Company
The registered office of the service provider: 4200 Hajdúszoboszló, Szilfákalja utca 31/A 1st em. 3.
The service provider’s contact information and regularly used electronic mail address for contacting users: email@example.com
Company registration number: 09-09-030765
Tax number: 26753715-2-09
Name of the registering authority: in the register of the Debrecen Court of Business
Phone number: +36 705300717
Data protection registration number: FR
Language of the contract: Hungarian
Name, address, e-mail address of the hosting provider:
Name: Rackforest Kft.
Mailing address: address: 1132 Budapest, Victor Hugo u. 18-22.
Email address: firstname.lastname@example.org
- BASIC PROVISIONS:
2.1. Questions not regulated in these Regulations, as well as the interpretation of these Regulations, are governed by Hungarian law, in particular Act V of 2013 on the Civil Code (“Civil Code”) and Act 2001 on certain issues of electronic commercial services and services related to the information society. CVIII of . (Elker. tv.) Act and 45/2014 on the detailed rules of contracts between the consumer and the business. (II. 26.) to the relevant provisions of Government Decree. The mandatory provisions of the relevant legislation apply to the parties without special stipulations.
2.2. These Regulations are effective from October 10, 2019 and will remain in effect until revoked. The Service Provider is entitled to unilaterally modify the Regulations. By using the website, users accept that all regulations related to the use of the website automatically apply to them.
2.3. If the User enters the webshop website operated by the Service Provider or reads its content in any way – even if he is not a registered user of the webshop, he acknowledges that the provisions of the Regulations are binding on him. If the User does not accept the conditions, he is not entitled to view the content of the webshop.
2.4. The service provider reserves all rights regarding the webshop website, any part of it and the content appearing on it, as well as the distribution of the website. It is forbidden to download, store, process and sell the contents of the webshop or any part of them without the written consent of the Service Provider.
- ESSENTIAL PROPERTIES OF THE SUBJECT OF THE CONTRACT
3.1. Hungarian is the language used in the Webstore during registration, ordering and fulfillment, electronic contracts, and subsequent communication. These General Terms and Conditions of Delivery (hereinafter: GTC) and the operation of the Online Store are governed by Hungarian law.
3.2. By registering, the User acknowledges that he/she has reached the age of 18 and is capable of acting, in all cases he/she registers on behalf of himself/herself or the business organization he/she represents, by providing real User data and contact information. The Service Provider will cancel the registration with false or partly false data without prior notice, and is not obliged to fulfill such orders.
3.3. With the express declaration made during the registration, as well as the use of the Webstore, an online contract is created between the User and the Service Provider in accordance with Act CVIII of 2001 on certain issues of electronic commercial services and services related to the information society. in accordance with Section 5 (4) of the Act.
3.4. In the framework of the resulting contract, the User declares that he has regular internet access and that he specifically chooses electronic mail as the exclusive method of contacting and informing the Service Provider, and that he stores the notifications received in this way on his own computer, as a permanent data carrier, in a retrievable manner.
3.5. Based on this declaration by the User, the Service Provider receives User inquiries related to the Service primarily via the e-mail address provided for this purpose. The Service Provider answers the User’s questions in writing to the e-mail address specified in the User’s personal menu by e-mail.
3.6. We receive the description, photo, stock information (availability) and other properties of the products on the Website from our supplier partners, we are not responsible for any errors or damages resulting from incorrect information. The product descriptions on the product pages are informative only, and do not always contain all known information about the given product. The photos shown are only illustrations in some places.
3.7. The time of ordering the product is the time when the order is recorded in the Webstore.
3.8. We send an automatic confirmation of each order, immediately after its registration, to the email address provided during registration, which contains the unique identifier of the order (hereinafter: Order number). The automatic confirmation only confirms the receipt of the order, the order only becomes effective if we confirm the receipt of the product in writing. Automatic confirmation is not equivalent to acceptance of the order. The purchase price in the confirmation only applies to the given order.
3.9. We reserve the right to reject a confirmed order in whole or in part.
3.10. After the order has been recorded, the order can be canceled by sending an email to the contact email address, by entering the Order Number, but for security reasons, it can no longer be changed.
3.11. The ordered products are not produced, delivered and stored by Deep Biotech Solutions Limited Liability Company, but by one of the partner companies involved in the production of the product, so delivery times may vary for each product.
4.1. By purchasing/registering on the website, the user declares that he/she has read and accepts the terms of these Terms and Conditions and the Data Management Information published on the website, and consents to data management.
4.2. During the purchase/registration, the user is obliged to provide his own real data. In case of untrue data provided during the purchase/registration or related to another person, the resulting electronic contract is null and void. The Service Provider excludes its responsibility if the User uses its services on behalf of another person, with the data of another person.
4.3. The Service Provider shall not be held responsible for delivery delays or other problems or errors that can be traced back to wrongly and/or inaccurately provided data by the User.
4.4. The Service Provider shall not be held liable for damages resulting from the User forgetting their password, or if it becomes accessible to unauthorized persons for any reason not attributable to the Service Provider.
Online bank card payments are made through Barion’s system. The bank card data will not reach the merchant. Barion Payment Zrt., which provides the service, is an institution under the supervision of the Magyar Nemzeti Bank, license number: H-EN-I-1064/2013.”
- RANGE OF PRODUCTS AND SERVICES AVAILABLE FOR PURCHASE
5.1. The displayed products can only be ordered online. The prices displayed for the products are in HUF, include the statutory VAT and include the home delivery fee. No separate packaging costs will be charged.
5.2. In the webshop, the Service Provider displays the name and description of the product in detail, and displays photos of the products. The images displayed on the product data sheet may differ from the real ones and may be used as illustrations. We are not responsible for the difference between the image displayed in the webshop and the actual appearance of the product.
5.3. If a promotional price is introduced, the Service Provider will fully inform Users about the promotion and its exact duration.
5.4. If, despite all the care taken by the Service Provider, an incorrect price is displayed on the Web Store, especially with regard to the obviously incorrect, e.g. for a price of HUF “0” or HUF “1” that is significantly different from the well-known, generally accepted or estimated price of the product, or which may appear due to a system error, then the Service Provider is not obliged to deliver the product at the wrong price, but can offer delivery at the correct price, upon knowledge of which the Customer may abandon his intention to purchase.
5.5. In the case of an incorrect price, there is a noticeable disparity in value between the real and indicated price of the product, which an average consumer needs to notice immediately. Based on Act V of 2013 on the Civil Code (Ptk.), the contract is created by the mutual and unanimous expression of the will of the parties. If the parties cannot agree on the contractual terms, i.e. there is no declaration expressing the will of the parties mutually and unanimously, in that case we cannot speak of a validly concluded contract from which rights and obligations arise. Based on this, an order confirmed at an incorrect/wrong price is considered a void contract.
- ORDER PROCESS
6.1. After registration, the user logs into the webshop and/or can start shopping without registration.
6.2. User sets the number of products to be purchased.
6.3. The user places the selected products in the basket. The user can view the contents of the basket at any time by clicking on the “basket” icon.
6.4. If the User wants to add an additional product to the cart, he selects the “continue browsing” button. If you don’t want to buy an additional product, check the quantity of the product you want to buy. You can delete the contents of the basket by clicking the “delete – X” icon. To finalize the quantity, the User clicks on the “update/update cart” icon.
6.5. The user selects the delivery address and then the delivery/payment method, the types of which are as follows:
6.5.1. Payment methods:
Payment by cash on delivery: If the ordered product is delivered by courier service, it is possible for the User to pay the total amount of the order to the courier in cash or with a bank card when receiving the ordered product(s).
Online bank card payments are made through Barion’s system. The bank card data will not reach the merchant. Barion Payment Zrt., which provides the service, is an institution under the supervision of the Magyar Nemzeti Bank, license number: H-EN-I-1064/2013.”
6.5.2. Shipping information:
Delivery delay or complete failure to fulfill the order does not entitle the User to any other penalty or compensation claim. In the event of force majeure causing a delivery delay, the Service Provider uses a notice of obstruction, which excludes all responsibility for compensation of damages and costs of the Service Provider. In case of force majeure, the parties are entitled to agree on a new delivery date or to cancel the order.
Delivery to Hungary is only possible with a courier service. In case of unsuccessful delivery, the courier service will leave a notification at the delivery address and will attempt the delivery again on the next working day. After the second unsuccessful attempt, the shipment will be returned to our warehouse and we will stop fulfilling the order.
6.6. If there is an error or deficiency in the products or prices in the webshop, we reserve the right to make corrections. In such a case, we inform the customer of the new data immediately after the error is recognized or modified. The customer can then confirm the order once more, or it is possible for either party to withdraw from the contract.
6.7. The final amount to be paid includes all costs based on the summary of the order and the confirmation letter. The User will receive the invoice by e-mail after successful payment. The user is obliged to inspect the package in front of the courier upon delivery, and in case of possible damage to products or packaging, he is obliged to request a report, in case of damage, he is not obliged to accept the package. The Service Provider does not accept subsequent complaints without a protocol!
6.8. After entering the data, the User can send his order by clicking on the “confirm order” button, but before that, he can check the entered data one more time, send a comment with his order, or send us an e-mail of any other wishes related to the order.
6.9. Correction of data entry errors: Before closing the order process, the user can always go back to the previous phase, where he can correct the entered data.
6.10. The user will receive a confirmation by e-mail after sending the order. The order and its confirmation shall be deemed to have been received by the Service Provider or the User when it becomes available to him. The Service Provider excludes its responsibility for confirmation if the confirmation is not received on time because the User entered the wrong e-mail address during registration, or because the storage space belonging to the account is full, the User is unable to receive messages.
- PROCESSING OF ORDERS AND FULFILLMENT OF RECEIVING TRANSMISSIONS
7.1. Orders are processed and delivered on weekdays (working days) between 9:00 a.m. and 5:00 p.m.
7.2. It is also possible to place the order outside of the times marked as processing the order, if it is done after the end of working hours, it will be processed the following day. The service provider’s customer service will always confirm electronically when it can fulfill your order.
7.3. General delivery time, within 48 hours for products in stock. If the product is not in stock, the Service Provider will discuss the delivery time with the User in advance.
7.4. Based on the sales contract, the Service Provider is obliged to transfer the ownership of the item, and the User is obliged to pay the purchase price and take delivery of the item.
7.5. If the seller is a business and the buyer is a consumer, and the seller undertakes to deliver the item to the buyer, the risk of damage passes to the buyer when the buyer or a third party designated by him takes possession of the item. The risk of damage is transferred to the buyer upon handing over to the carrier, if the carrier was commissioned by the buyer, provided that the carrier was not recommended by the seller.
7.6. If the seller is a business and the buyer is a consumer, unless otherwise agreed by the parties, the seller (according to these GTC: Service Provider) is obliged to make the item available to the buyer (User) without delay, but no later than thirty days after the conclusion of the contract.
7.7. In case of delay by the Service Provider, the User is entitled to set an additional deadline. If the seller does not perform within the additional deadline, the buyer is entitled to withdraw from the contract.
7.8. The User is entitled to withdraw from the contract without setting an additional deadline if
a) the Service Provider refused to perform the contract; obsession
b) according to the agreement of the parties or due to the recognizable purpose of the service, the contract should have been performed at the specified performance time – and not at any other time.
7.9. If the Service Provider does not fulfill its obligations under the contract because the product specified in the contract is not available, it is obliged to inform the User immediately and refund the amount paid by the User immediately, but no later than within thirty days.
7.10. The service provider is not responsible for any changes to the technical specifications and descriptions without prior notification due to reasons beyond the supplier’s control. The service provider reserves the right to partially or completely reject orders that have already been confirmed. Partial fulfillment can only take place after consultation with the User!
- RIGHT OF WITHDRAWAL
8.1. Directive 2011/83/EU of the European Parliament and the Council, as well as Regulation 45/2014 on the detailed rules of contracts between consumers and businesses. (II.26.) Pursuant to the regulations of the Government Decree, the Consumer may withdraw from the contract without giving reasons within 14 days of receiving the ordered product, or return the ordered product. In the absence of this information, the Consumer is entitled to exercise his right of withdrawal up to 1 year.
8.2. The period open for exercising the right of withdrawal expires 14 days after the day on which the Consumer, or a third party indicated by him, other than the carrier, receives the product.
8.3. The consumer also exercises his right of withdrawal in the period between the date of conclusion of the contract and the day of receipt of the product.
8.4. The cost of returning the product must be borne by the consumer, the company did not undertake to bear this cost.
8.5. In the case of exercising the right of withdrawal, the Consumer will not be charged any costs other than the cost of returning the product, but the Service Provider may demand compensation for material damage resulting from improper use.
8.6. The Consumer is not entitled to the right of withdrawal in the case of a non-pre-manufactured product that was produced based on the instructions or at the express request of the consumer, or in the case of a product that was clearly tailored to the consumer.
8.7. Following the return of the product/or the receipt of the cancellation statement, the Service Provider will refund the amount paid to the Consumer immediately, but no later than within 14 days, in accordance with the above legislation.
8.8. During the refund, we use the same payment method as the payment method used during the original transaction, unless the Consumer expressly consents to the use of another payment method; due to the application of this refund method, the Consumer will not be charged any additional costs.
8.9. The consumer is obliged to return the goods without undue delay, but in no case later than 14 days from the date of sending the notification of withdrawal from the contract to the Service Provider.
8.10. In the case of written cancellation, the consumer must send the cancellation statement within 14 days.
8.11. The consumer complies with the deadline if he returns the product(s) before the end of the 14-day period.
8.12. The consumer bears only the direct cost of returning the product.
8.13. The Service Provider is not obliged to reimburse the Consumer for the additional costs resulting from the choice of a delivery method other than the cheapest standard delivery method offered by the Service Provider.
8.14. The consumer can only be held responsible for the decrease in value of the goods if it occurred due to handling other than that necessary to determine the nature, properties and functioning of the goods.
8.15 The Service Provider may withhold the refund until the goods(s) have been returned, or the Consumer has not provided proof that they have been returned: the earlier of the two dates shall be taken into account.
8.16. If the Consumer wishes to use his right of withdrawal, he can indicate this in writing at one of the Service Provider’s contacts. In the event of a written notification by post, we take into account the date of posting. In case of notification by post, the Service Provider accepts notification as registered mail or package. You can return the ordered product to the Consumer Service Provider by post or using a courier service.
8.17. The consumer must pay particular attention to the intended use of the product, because the compensation for damages resulting from improper use is the responsibility of the consumer! Within fourteen days after the return of the product, the Service Provider will refund the purchase price of the product to the bank account number provided by the Consumer.
8.18. 45/2014 on the detailed rules of contracts between the consumer and the business. (II.26.) Government decree is available here.
8.19. Directive 2011/83/EU of the European Parliament and of the Council is available here.
8.20. The consumer can also contact the Service Provider with other complaints at the contact details provided in these Regulations.
8.21. The right of withdrawal applies only to Users who qualify as consumers according to the Civil Code.
8.22. The right of withdrawal does not belong to the company, i.e. a person who is involved in his profession, independent occupation or business activity.
8.23. The procedure for exercising the right of withdrawal:
8.23.1. If the Consumer wishes to use the right of withdrawal, he must send the withdrawal statement containing his intention to withdraw to one of the contact details of the Service Provider.
8.23.2. The consumer exercises his right of withdrawal within the deadline if he sends his withdrawal statement before the end of the 14th day from the receipt of the product. In case of cancellation in writing, it is enough to send the cancellation statement within 14 days. In the case of notification by post, the date of posting is taken into account, in the case of notification via email or fax, the time of sending the email or fax is taken into account.
8.23.3. In case of cancellation, the Consumer is obliged to return the ordered product to the address of the Service Provider without delay, but no later than within 14 days from the date of communication of the cancellation statement. The deadline is considered met if you send the product before the 14-day deadline (so it does not have to arrive within 14 days). The customer bears the costs incurred in connection with the return of the goods due to the exercise of the right of withdrawal.
8.23.4. However, the Service Provider is not obliged to reimburse the Consumer for the additional costs resulting from the choice of a delivery method other than the cheapest standard delivery method offered by the Service Provider. The Consumer also exercises his right of withdrawal in the period between the date of conclusion of the contract and the date of receipt of the product.
8.23.5. When buying and selling several products, if the individual products are delivered at different times, the customer can exercise the right of withdrawal within 14 days of receiving the last delivered product or product consisting of several items or pieces.
- Warranty, warranty
The obligee performs incorrectly if, at the time of performance, the service does not meet the quality requirements established in the contract or legislation. The obligee does not perform incorrectly if the right holder knew of the error at the time of the conclusion of the contract, or should have known of the error at the time of the conclusion of the contract.
In a contract between a consumer and a business, the stipulation that deviates from the provisions of this chapter on accessory warranty and guarantee to the disadvantage of the consumer is null and void.
9.1. In what cases can the User exercise his accessory warranty right?
In the event of faulty performance by the company operating the webshop, the user can assert a warranty claim against the company in accordance with the rules of the Civil Code.
9.2. What rights does the User have based on his accessory warranty claim?
The User may – at his or her choice – make use of the following accessory warranty claims: he or she may request repair or replacement, unless the fulfillment of the claim chosen by the User is impossible or would involve disproportionate additional costs for the company compared to the fulfillment of other demands. If you did not or could not ask for the repair or replacement, you can request a proportional reduction of the compensation, or the user can repair the defect at the company’s expense, or have it repaired by someone else, or – as a last resort – withdraw from the contract. You can switch from your chosen accessory warranty right to another one, but the cost of the switch is borne by the User, unless it was justified or the company provided a reason for it.
9.3. What is the time limit for the User to assert his accessory warranty claim?
The user is obliged to report the error immediately after its discovery, but no later than within two months from the discovery of the error. At the same time, we would like to draw your attention to the fact that you can no longer assert your accessory warranty rights beyond the two-year limitation period from the completion of the contract.
9.4. Who can you enforce your accessory warranty claim against?
The user can enforce his accessory warranty claim against the company.
9.5. What other conditions are there for asserting your accessory warranty rights?
Within six months from the date of delivery, there is no other condition for validating the accessory warranty claim beyond the notification of the defect, if the User proves that the product or service was provided by the company operating the webshop. However, after six months from the date of performance, the User is obliged to prove that the error recognized by the User was already present at the time of performance.
9.6. In what cases can the User exercise his product warranty right?
In the event of a defect in a movable thing (product), the User may assert a warranty claim for accessories or a product warranty, according to his choice.
9.7. What rights does the User have based on his product warranty claim?
As a product warranty claim, the User may only request the repair or replacement of the defective product.
9.8. In which case is the product considered defective?
The product is defective if it does not meet the quality requirements in force at the time it was placed on the market, or if it does not have the properties described by the manufacturer.
9.9. In what time frame can the User enforce his product warranty claim?
The User may assert a product warranty claim within two years of the product being placed on the market by the manufacturer. After this deadline, you will lose this right.
9.10. Against whom and under what other conditions can you enforce your product warranty claim?
You may only exercise your product warranty claim against the manufacturer or distributor of the movable item. The User must prove the defect of the product in the event of a product warranty claim.
9.11. In what cases is the manufacturer (distributor) exempt from product warranty obligations?
The manufacturer (distributor) is only released from its product warranty obligation if it can prove that:
– the product was not manufactured or marketed as part of its business activities, or
– the defect was not recognizable according to the state of science and technology at the time of placing it on the market or
– the defect of the product results from the application of legislation or mandatory official regulations.
It is sufficient for the manufacturer (distributor) to prove one reason for exemption.
Please note that due to the same defect, you cannot assert an accessory warranty claim and a product warranty claim at the same time, parallel to each other. However, if your product warranty claim is successfully asserted, you can assert your accessory warranty claim for the replaced product or repaired part against the manufacturer.
9.12. In what cases can the User exercise his accessory warranty right?
151/2003 on the mandatory warranty for certain consumer durables in case of faulty performance. (IX. 22.) Pursuant to the government decree, the company operating the webshop is obliged to provide a guarantee.
9.13. What rights are the user entitled to under the warranty and within what time frame?
The warranty period is one year. The warranty period begins on the day the consumer product is handed over to the consumer, or if the distributor or his representative performs the commissioning.
9.14. When is the company released from its warranty obligation?
The company is exempted from warranty obligations only if it proves that the cause of the defect arose after performance. We would like to draw your attention to the fact that due to the same defect, you cannot assert a claim for accessory warranty and warranty, or a claim for product warranty and warranty at the same time, in parallel with each other, otherwise, the User is entitled to the rights arising from the warranty regardless of the rights described in the product and accessory warranty chapters.
9.15 The service provider is not liable for any warranty or guarantee for damages resulting from natural wear and tear, as well as for damages caused by incorrect or careless handling after the risk of damage has passed, excessive use, impacts other than those specified, or other non-intended use of the products.
9.16. A warranty or guarantee claim cannot be asserted if the defect is due to improper installation, improper use, unapproved modification, foreign intervention, unprofessional handling, repair or installation (proved by service), improper storage, industrial use, elemental damage, external factors such as contamination , damages attributable to liquids, current fluctuations, force majeure, as well as damage or absence of markings, labels and inscriptions resulting from non-observance of the instructions for use or lack of cleaning and maintenance, as well as markings used to identify the product. The replacement of used supplies does not fall within the scope of warranty obligations.
- PROCEDURE IN CASE OF A WARRANTY CLAIM
10.1. In a contract between a consumer and a business, the agreement of the parties may not deviate from the provisions of the regulation to the detriment of the consumer.
10.2. It is the consumer’s duty to prove the conclusion of the contract (with an invoice or even just a receipt).
10.3. The costs related to the fulfillment of the warranty obligation are borne by the Service Provider (§ 6:166 of the Civil Code).
10.4. The Service Provider is obliged to take a record of the consumer’s reported warranty or guarantee claim.
10.5. A copy of the protocol must be made available to the consumer immediately and in a verifiable manner.
10.6. If the Service Provider is unable to make a statement on the fulfillment of the consumer’s warranty or guarantee claim when reporting it, it is obliged to notify the consumer of its position – in the case of rejection of the claim, the reason for the rejection and the possibility of turning to the conciliation body – within five working days, in a verifiable manner.
10.7. The Service Provider is obliged to keep the protocol for three years from the date of its recording and present it at the request of the inspection authority.
10.8. The Service Provider must endeavor to carry out the repair or replacement within fifteen days at most.
10.9. Please submit all consumer objections (hereinafter: Report) in writing to the Service Provider’s email address.
10.10. In the Notification, we ask for at least the order number, the name of the product, the name of the notifier and a description of the defect or complaint, as well as a precise indication of the warranty or guarantee claim.
10.11. In any case, attach the Protocol to the delivered or returned product, as well as all the accessories, parts and packaging received for the product.
10.12. Return a product only if agreed in advance so that we can collect it at the Service Provider’s address. Only shipments that can be picked up at the Service Provider’s address are considered returned.
10.13. In all cases, the received product is inspected by a specialist service, which is the basis for assessing the warranty or guarantee claim.
10.14. We will only return the product to the address specified in the Protocol or hand it over to the person indicated there.
- MISCELLANEOUS PROVISIONS
11.1. The service provider is entitled to use a contributor to fulfill its obligations. You are fully responsible for its illegal behavior, as if you had committed the illegal behavior yourself.
11.2. If any part of these Regulations becomes invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining parts will not be affected.
11.3. If the Service Provider does not exercise its right under the Regulations, the failure to exercise the right cannot be considered a waiver of that right. A waiver of any right is only valid if expressly stated in writing. The fact that the Service Provider does not strictly adhere to an essential condition or stipulation of the Regulations on one occasion does not mean that it renounces to insist on strict compliance with the given condition or stipulation in the future.
11.4. The Service Provider and the User try to settle their disputes amicably.
- COMPLAINT HANDLING PROCEDURE
12.1. The aim of our store is to fulfill all orders in good quality, with the complete satisfaction of the customer. If the User has any complaints about the contract or its performance, he can communicate his complaint to the above telephone number, e-mail address, or by letter.
12.2. The service provider examines the verbal complaint immediately and remedies it as necessary. If the customer does not agree with the handling of the complaint, or the immediate investigation of the complaint is not possible, the Service Provider will immediately record the complaint and its position on it, and hand over a copy of it to the customer.
12.3. The Service will respond to the written complaint in writing within 30 days. He gives reasons for his position rejecting the complaint. The record of the complaint and a copy of the response will be kept by the Service Provider for five years and presented to the inspection authorities upon their request.
12.4. We would like to inform you that if your complaint is rejected, you can initiate the procedure of an official or conciliation body with your complaint, at the contact details below.
12.5. The service provider uses the conciliation board procedure in order to settle the consumer dispute.
12.6. You can also file a complaint with the National Consumer Protection Authority:
National Authority for Consumer Protection
Address: 1088 Budapest, József krt. 6.
Mailing address: 1428 Budapest, PF: 20.
GPS coordinates: X 19.071 Y 47.496
Central telephone number: +36 1 459 4800
Fax number: +36 1 210 4677
12.7. Or to your regional bodies:
Government Office of the Capital City of Budapest
Technical, Licensing and Consumer Protection Department, Consumer Protection Department
Head of the Consumer Protection Department: Dr Bobál Pál,
The head of the Consumer Relations Department is Zsuzsanna Selmeczi
Address: 1052 Budapest, Városház u. 7.
Postal address: 1364 Budapest, Pf.: 144.
Phone number: +36-1 450-2598
Customer service (receipt point):
Authority Advisory Office:
Personal customer service (1052 Budapest, Városház u. 7.):
Tuesday: 09.00-13.00; 14.00-16.00
Thursday: 09.00-13.00; 14.00-16.00
telephone customer service: +36-1/450-2598
From Monday to Thursday: 09.00-13.00; 14.00-16.00
Consumer Protection Overhead Point:
Personal customer service (1052 Budapest, Városház u. 7.):
Monday: 09.00-13.00; 14.00-16.00
Wednesday: 09.00-13.00; 14.00-16.00
telephone customer service: +36-1/450-2592
From Monday to Thursday: 09.00-13.00; 14.00-16.00
You can find the list of regional bodies of the National Consumer Protection Authority here:
12.8. If you have a complaint, you have the opportunity to contact a conciliation body, whose contact details can be found here:
Bács-Kiskun County Conciliation Board
Address: 6000 Kecskemét, Árpád krt. 4.
Telephone number: (76) 501-525, (76) 501-500
Fax number: (76) 501-538
Name: Mátyus Mariann
E-mail address: email@example.com;
Baranya County Conciliation Board
Address: 7625 Pécs, Majorossy Imre u. 36.
Mailing address: Pf. 109, 7602 Pécs.
Telephone number: (72) 507-154
Fax number: (72) 507-152
Name: Dr. József Bodnár
E-mail address: firstname.lastname@example.org;
Békés County Conciliation Board
Address: 5601 Békéscsaba, Penza ltp. 5.
Telephone number: (66) 324-976, 446-354, 451-775
Fax number: (66) 324-976
Name: Dr. László Bagdi
E-mail address: email@example.com;
Borsod-Abaúj-Zemplén County Conciliation Board
Address: 3525 Miskolc, Szentpáli u. 1.
Telephone number: (46) 501-091, 501-870
Fax number: (46) 501-099
Name: Dr. Tulipán Péter
E-mail address: firstname.lastname@example.org;
Budapest Conciliation Board
Address: 1016 Budapest, Krisztina krt. 99.
Telephone number: (1) 488-2131
Fax number: (1) 488-2186
Name: Dr. György Baranovszky
E-mail address: email@example.com;
Csongrád County Conciliation Board
Address: 6721 Szeged, Párizsi krt. 8-12.
Telephone number: (62) 554-250/118 ext
Fax number: (62) 426-149
Name: László Dékány, Zoltán Jerney
E-mail address: firstname.lastname@example.org;
Fejér County Conciliation Board
Address: 8000 Székesfehérvár, Hosszúsétátér 4-6.
Telephone number: (22) 510-310
Fax number: (22) 510-312
Name: László Kirst
E-mail address: email@example.com;
Győr-Moson-Sopron County Conciliation Board
Address: Szent István út 10/a, 9021 Győr.
Telephone number: (96) 520-202; 520-217
Fax number: (96) 520-218
Name: László Horváth
E-mail address: firstname.lastname@example.org;
Hajdú-Bihar County Conciliation Board
Address: 4025 Debrecen, Petőfi tér 10.
Telephone number: (52) 500-749
Fax number: (52) 500-720
Name: Dr. Zsolt Hajnal
E-mail address: email@example.com;
Heves County Conciliation Board
Address: Faiskola út 15, 3300 Eger.
Mailing address: 3301 Eger, Pf. 440.
Telephone number: (36) 416-660/105 ext
Fax number: (36) 323-615
Name: Pintérné Dobó Tünde
E-mail address: firstname.lastname@example.org;
Jász-Nagykun-Szolnok County Conciliation Board
Address: 5000 Szolnok, Verseghy park 8.
Telephone number: (56) 510-610
Fax number: (56) 370-005
Name: Dr. Lajkóné dr. Laugh Judith
E-mail address: email@example.com;
Komárom-Esztergom County Conciliation Board
Address: 2800 Tatabánya, Fő tér 36.
Telephone number: (34) 513-010
Fax number: (34) 316-259
Name: Dr. György Rozsnyói
E-mail address: firstname.lastname@example.org;
Nógrád County Conciliation Board
Address: Alkotmány út 9/a, 3100 Salgótarján
Phone number: (32) 520-860
Fax number: (32) 520-862
Name: Dr. Erik Pongó
E-mail address: email@example.com;
Pest County Conciliation Board
Address: 1119 Budapest, Etele út 59-61. 2nd em. 240.
Telephone number: (1)-269-0703
Fax number: (1)-269-0703
Name: dr. Károly Csanádi
E-mail address: firstname.lastname@example.org
Website address: www.panaszrendezes.hu
Somogy County Conciliation Board
Address: Anna utca 6, 7400 Kaposvár.
Telephone number: (82) 501-000
Fax number: (82) 501-046
Name: Dr. Ferenc Novák
E-mail address: email@example.com;
Szabolcs-Szatmár-Bereg County Conciliation Board
Address: 4400 Nyíregyháza, Széchenyi u. 2.
Telephone number: (42) 311-544, (42) 420-180
Fax number: (42) 311-750
Name: Görömbeiné dr. Katalin Balmaz
E-mail address: firstname.lastname@example.org;
Tolna County Conciliation Board
Address: 7100 Szekszárd, Arany J. u. 23-25.
Telephone number: (74) 411-661
Fax number: (74) 411-456
Name: Tibor Mátyás
E-mail address: email@example.com;
Vas County Conciliation Board
Address: Honvéd tér 2, 9700 Szombathely.
Telephone number: (94) 312-356
Fax number: (94) 316-936
Name: Dr. Zoltán Kövesdi
E-mail address: firstname.lastname@example.org
Veszprém County Conciliation Board
Address: 8200 Veszprém, Budapest u. 3.
Telephone number: (88) 429-008
Fax number: (88) 412-150
Name: Dr. László Óvári
E-mail address: email@example.com
Zala County Conciliation Board
Address: 8900 Zalaegerszeg, Petőfi utca 24.
Telephone number: (92) 550-513
Fax number: (92) 550-525
Name: dr. Csaba Koczka
E-mail address: firstname.lastname@example.org
12.9. The conciliation board is responsible for settling consumer disputes outside of court proceedings. The task of the conciliation board is to attempt to reach an agreement between the parties for the purpose of settling the consumer dispute, and in the event of this being unsuccessful, it makes a decision on the matter in order to ensure simple, fast, efficient and cost-saving enforcement of consumer rights. At the request of the consumer or the Service Provider, the conciliation board provides advice on the rights and obligations of the consumer.
12.10. In the event of a cross-border consumer dispute related to an online sales or online service contract, the procedure is solely the responsibility of the conciliation body operating under the Budapest Chamber of Commerce and Industry.
12.11. In the event of a complaint, the Consumer can use the EU online dispute resolution platform. Using the platform requires a simple registration in the European Commission’s system by clicking here. After that, after logging in, the consumer can submit a complaint via the online website, which has the following address: http://ec.europa.eu/odr
12.12. The service provider has an obligation to cooperate in the conciliation board procedure. As part of this, you must send your response to the conciliation board and ensure the participation of the person authorized to establish a settlement at the hearing. If the company’s seat or location is not registered in the county of the chamber that operates the territorially competent conciliation body, the company’s obligation to cooperate extends to offering the possibility of concluding a written agreement that meets the consumer’s needs.
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